Survey Builder - Overview

Survey Builder is MaritzCX's web-based survey construction tool. It offers a modern, easy, and intuitive way to design engaging surveys for your customers and employees. In addition to the basic capabilities you would expect to find, Survey Builder offers features that make it uniquely enterprise-class. For example, survey designers can easily collaborate with other stakeholders during the design process, inviting them to provide feedback and then reviewing their comments right within the survey design. Authors can also easily manage multiple themes to maintain brand and quality standards across their programs. In addition, they can encourage brand advocacy by sending self-identified promoters to Twitter to share their feedback with friends and colleagues.

Survey Builder uses mobile-aware designs, so every survey you create adapts automatically to your customers’ smartphones, tablets, and other devices. That means they can respond to surveys and interact with your business using whatever screen happens to be most accessible and convenient at the time.

Survey Builder features more than 30 question types and works across multiple channels. MaritzCX even offers advanced localization services, so you can reach out to your customers and conduct surveys in their preferred language.

With a simple drag-and-drop interface and intuitive logic flow visualizations, Survey Builder makes sure everyone in your organization can design, test, and implement effective question flows and sophisticated decision trees quickly and easily, so you can always collect the precise information you need to make smart, customer-focused decisions. Furthermore, Survey Builder allows you to create and deploy surveys that match your brand’s look and feel across channels and devices.

To find out more about Survey Builder's capabilities, choose from among the following topics: