Welcome to the MaritzCX Platform! At MaritzCX, we believe that companies should be able to sense and act on the experiences and desires of every customer, at every point of contact, in real time.
The MaritzCX Platform is the big data engine that powers your CX solution—and the complete technology foundation that allows you to quickly collect data from all of your different feedback channels, turn it into a cohesive source of customer information, and make it available to everyone in your organization.
It's composed of the following areas:
For information about each one, click on its link above and explore its various topics for help with the tasks you need to accomplish.
Note: As part of our expanding commitment to provide the highest quality platform documentation, parts of the MaritzCX online help system are under construction right now. Please be sure to let your Account Representative know of specific topics that are pressing for you.
NPS®, Net Promoter®, and Net Promoter Score® are registered trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.