The Surveys & Data Collection component of the MaritzCX platform brings you closer to your customers—by removing the barriers of time, distance, and process that often prevent intimate customer connections and insights from taking place. It lets you create quality customer interactions that get to the heart of your most pressing issues, gather crucial feedback quickly, and then respond to customers as individuals.
Surveys & Data Collection start with Survey Builder, our enterprise-class survey construction tool, but they don't end there. Once you've created your survey, you have the choice between several ways of distributing it, in addition to a number of options you can set on its deployment, including making it authenticated or not, managing opt-outs and quotas, preventing sample fatigue, and more. You can also drill down into your response data at the survey level to gain insight through a variety of analytic tools that come standard with the platform.
Data Import is another vital feature within Surveys & Data Collection, allowing you to bring in survey and other data from other systems with power and flexibility. Hierarch Management lets you upload and manage various organizational hierarchies you use in your business to enrich your survey data and control how it is used. Finally, Surveys & Data Collection let you manage your analysts with fine-grained precision, setting their permissions over many aspects of their interactions with different surveys.
Surveys & Data Collection are divided into the following areas:
To learn about each area, use these links to get to its overview and explore links to various topics within it.