With MaritxCX Analysis & Reporting, you can seamlessly integrate, intuitively explore, and continuously display all of your CX intelligence in one place. Even better, Analysis & Reporting makes it incredibly easy for every person and department in your organization to highlight and focus on the CX information and customer analytics they care about most.
Creating a visual representation of a single survey or data source is useful. But MaritzCX goes much further—by making it easy to combine many different data sources into unified, actionable, and results-focused dashboards. With MaritzCX, you can define and create stunning new views of your data in minutes—and then simply drag and drop to add new sources and channels to existing customer dashboards.
The MaritzCX platform collects and crunches big data across all of your different CX channels and sources. Then, Analysis & Reporting brings it all to life—with stunning, meaningful visualizations of your entire CX world that anyone in your organization can create and customize in minutes.
MaritzCX Analysis & Reporting will keep everyone in your organization focused on actions and results--with the ability to add benchmarks and goals to specific customer dashboards, create detailed “comparison boards” for different departments and employees, and quickly drill down into detailed customer information.
Every customer dashboard and report draws data and information from the complete, unified MaritzCX platform—including surveys, text analytics, case management, and more. This allows you to create data visualizations that take full advantage of a comprehensive collection of CX technologies, tools, analysis, and information from different channels and sources, so everyone in your organization can create smart, meaningful change.
Analysis & Reporting is divided into the following areas:
Sharing and Exporting Dashboards
To learn about each area, use these links to get to its overview and explore links to various topics within it.