The MaritzCX Hierarchy Management System (HMS) is one of several tools offered in the platform that help customers manage data linked to a survey. The data used by the HMS is hierarchical in its structure and is often in a constant state of change. A management org structure is a common example.
The HMS allows users to create a file that contains a data hierarchy, link it to a survey, and as frequently as needed update that file to reflect the current structure. Once a hierarchy file has been loaded, the information will be available for use in several areas in the product, but is most commonly used in the reporting tools. This information is useful in reporting because it allows you to create drill down charts that navigate through the hierarchy structure you have created. It also allows you to create data filters for assigned users so that they are only allowed to see certain information within the hierarchy.