Views are used in the CustomerVoice and EmployeeVoice products. Views are organized into leveled groups. In the case of locations/offices/branches or departments, the top level is simply a group name. Indented beneath the top level is the list of specific locations or departments. When adding additional views, it's helpful to determine whether the new entry will be a top level group or a secondary group so you can select where you want the new group to be placed rather than having to move it later.
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New views will be added as a secondary level entry inside the view that is selected when you click Add New. |
Follow these steps to add a new view:
Select the Voice product.
Expand the views as necessary to see all existing views.
Do one of the following:
Click Unclassified if you want to add a new top level group.
Click the name of the top level group to which a new secondary group should belong
Click Add New.